Quality in Healthcare: Practical Skills
The course is designed for people who contribute to the delivery, management, or improvement of health and disability services. Participants consider quality from the perspectives of people receiving care and whānau, examine how systems influence safety and outcomes, and use practical tools to investigate and improve processes.
Practical quality improvement in healthcare
Develop practical skills in quality, safety, risk management, teamwork, measurement, and process improvement for healthcare settings.
The course examines approaches to quality and risk management, systems thinking, process analysis, variation, measurement, and problem-solving. Participants apply their learning through a workplace quality improvement project.
Tutors bring experience in healthcare and quality management and contribute in areas relevant to their professional expertise.
Learning outcomes
Frequently asked questions
Who will benefit from this course?
The course is suitable for people who are new to quality improvement and those with some experience. It is particularly relevant to health and disability service staff who contribute to quality or risk activities, service improvement, clinical governance, or workplace improvement teams. No prior quality management knowledge is required.
What does the course cover?
The course covers quality and risk concepts, people-centred care, teamwork, the costs and consequences of poor quality, systems and processes, improvement planning, practical quality tools, problem investigation, variation, measurement, standards and assurance, and continual improvement. Participants also undertake a workplace quality improvement project.
Make a training enquiry to discuss whether this course suits your role or organisational needs.
Training rates shown on this website are indicative and confirmed at the time of registration or enrolment. They apply to domestic participants in 2026 and may change in future years. Additional costs for learning materials or equipment may apply.
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