Internal Auditor Training (brochure)

Course Details

Internal audits are a powerful management tool for improving the performance of an organisation's quality systems. This two day course provides participants with the knowledge and skills to conduct internal quality systems audits in their own organisations.

There is no prerequisite for attendance. However the course is intended for persons who are familiar with the basic concepts of quality management systems and who have had some involvement with their own organisation's quality management system.

Role plays and case studies based on actual audits will be used to reinforce the concepts and provide participants with practice in applying the principles to situations typically encountered during internal auditing.

Participants will be provided with a full set of course notes which have been reviewed and rewritten to include the concepts of ISO 19011. They will also receive a copy of ISO 9001:2000 Quality Management Systems - Requirements.

Presenters

Michael Voss

Michael has been involved in the quality field in the electronics and IT industry for over 20 years, including five years as Quality Manager for an internationally recognised ISO 9001 certified supplier of innovative products to the oil industry retail and security industries, and today operates his own business improvement consultancy.

Michael’s formal education is in science and electrical engineering where he holds B.Sc (Physics) and BE (Hons) degrees from Canterbury University. He is currently a registered Quality Manager, member of Institution of Professional Engineers of NZ, member of Institute of Electrical & Electronics Engineers, authorised consultant of New Zealand Business Excellence Foundation, Associate Fellow of NZ Institute of Management and serves on the Board of the NZ Organisation for Quality.

Michael brings a broad base of experience working with organisations from two person partnerships to multi-site companies employing 300 or more employees, and a wide range of businesses including government departments/local bodies, manufacturers, high technology companies, tourist operators, exporters, retailers and service based organisations. He is particularly skilled in the integration of business excellence principles with ISO 9001 and ISO 14001 compliant Management Systems.

In addition to this work in Quality Management and organizational improvement, Michael is also involved in new technology, engineering management, product management and project management.

Programme

Day One Day Two
  • Non-compliance workshop
  • Audit objectives
  • Types of quality systems
  • Strengths and weaknesses of different types of audits
  • When do we do internal audits?
  • Typical problems encountered
  • People aspects of internal audits
  • Who should do internal audits?
  • Organisation of internal audits
  • Case studies (group exercise)
  • Internal audit procedure
  • Ethical issues for auditors
  • Audit tools
  • People skills
  • Documentation audit
  • Compliance audit
  • Role play / Close meeting

An in-house option can be offered as a three-day course which combines the two-day learning with a practical audit. In each case the course is customized to meet company requirements.

Learning Outcomes

At the conclusion of this programme, participants will be able to...